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services | detail focused

Club operations are immersed in a sea of detail. Everything from opening a club through ongoing operations, from taking tee times, to preparing and serving a meal, to keeping pools safe and sanitary for members, involves scores, if not hundreds, of details. Untended or overlooked details cause service breakdowns.

EWPCM places great emphasis on attention to detail throughout all aspects of our organization and operations. Our standards, policies and procedures are well-defined, our training is intensive and ongoing and our focus on detail is absolute.



Club Opening, Design and Planning
Opening and ongoing operations management requires vastly different skill sets. As experienced developers, EWPCM has realized that a great deal of money can be saved by engaging an experienced operator early in the planning process. Our extensive club opening experience and detailed plans covering all aspects of club openings makes us an ideal partner in this crucial stage of your project.
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Development Design and Construction Planning
Club operations management usually arrives on scene long after basic design decisions have been made and construction of club facilities has started. Many fundamental mistakes can be avoided by early consultation with the experienced operators at EWPCM.
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Organization and Operations
Clubs are far too complex to operate "on the fly." Detailed systems, standards, policies and procedures are necessary to document and detail every area of the operation. Training cannot begin in any meaningful way until this basic organizational work has been done. Through its years of experience, EWPCM has developed organizational systems and detailed standards, policies and procedures for every area of club operations.
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Market Studies & Project Feasibility Analysis
Every development is a huge undertaking and risk for its investors. Projections are based upon many assumptions involving project conception, target markets, competitive and economic environments, project timing, revenue and expense streams, marketing and sales and a host of other related issues. With our years of experience in developing and operating clubs, EWPCM is uniquely qualified to conduct such analysis or review the work of others.
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Technology
Recognizing that more than ever information is power, EWPCM has harnessed the easy access and utility of the Internet to empower our employees with our web-based online information database. This cutting edge resource for managers contains thousands of pages of standards, policies, procedures, job descriptions, forms, training material and operational benchmarks.

Click for a preview of this website.

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